# What is DistributeSG **DistributeSG** is a system for Singapore Government agencies to monitor and manage item distributions. The system consists of: * **a web-based admin portal** for organisers to create their campaigns, view live statistics and download distributions reports * **an iOS/Android mobile app** for distributors to verify eligibility of the recipient collecting the item, give out, and record the distribution We have distributed a total of 2.67 million items across 382 different campaigns including: * Commemorative items (e.g. LKY100 coin) * Awards and certificates (e.g. COVID medal, bursary certificate) * Uniforms and clothing (e.g. staff uniforms, volunteer t-shirts) * Food rations (e.g. fresh-produce, in-camp rations) * Tickets (e.g. NDP NE Show) * IT tools (e.g. tablets, SIM cards) * Care packs (e.g. goody bags) * PPE (e.g. masks, hand sanitiser) * Accessories (e.g. bags, umbrellas) * Household items (e.g. toys) We support campaigns of all sizes, including both public-facing and internal distributions. Please [contact us](https://go.gov.sg/distributesg-new) if you need any assistance! {% content-ref url="/pages/lXMlUA64B6mGnBiLU5oX" %} [Why use DistributeSG](/introduction/why-use-distributesg) {% endcontent-ref %}
Guides for Organisers

Set up your own DistributeSG campaign		Learn more ->/pages/3WBp48GK2kiO3h6ExyMx/files/DYqbrAtJcRYpru081A2o
Guides for Distributors

Give out items at a DistributeSG campaign		Learn more ->/pages/iPagjZ45NMjmiIy2DeUW/files/jXzOORDAO42urw89zbMU
# Why use DistributeSG

Tracking distributions is difficult at scale. DistributeSG solves this.

## What problems do campaign organisers face? Manual tracking is tedious. Many government agencies currently use paper to track distributions which complicates ground operations. Additionally, with paper, it is hard to ensure there is no double dipping unless there is only a single collection point. **Several government agencies fail their yearly audits as a result of inaccurate information in their distribution reports.** When a distribution is ongoing, organisers do not have visibility over real-time stats and are unable to adapt to operational needs on the ground. Excess inventory is wasted as ground ops is unsure of supply vs demand. This results in lost opportunity to scale as there is no quick, reliable way to track real-time eligibility and redemptions. ## How do I know if DistributeSG is for me? If you face any of these issues, DistributeSG solves them all: * You are currently using pen and paper for distributions and feel frustrated. * You use a shared Excel document, however it takes long to search for eligibility when a recipient approaches for item collection. * You have multiple collection points and find it hard to operationally manage this. * You want to allow for appeal cases even if a recipient is marked as ineligible. * You want to include additional information for distributors to see when a recipient comes to collect the item (e.g. sizing, ticket number, serial number, etc.). * You want distributors to include additional remarks and pictures when recipients collect the item (e.g. indicating collection on behalf of spouse, image of the letter of approval for collection, etc.). * You want to know how many recipients have yet to collect their items from a collection point. * You want to have a live view of statistics when a distribution campaign is ongoing. * You want to see which distributor gave out the item to a recipient. * You want to export all campaign information on campaign completion for audit purposes. {% content-ref url="/pages/PXXotGErIVMQO6xSVPg4" %} [Example campaign setup](/introduction/example-campaign-setup) {% endcontent-ref %} {% content-ref url="/pages/xzte5FQorSZ85FaWrrjF" %} [Past campaign success](/introduction/past-campaign-success) {% endcontent-ref %} {% content-ref url="/pages/oZ5N78jPdO5rvKFFpK2Z" %} [Create your campaign](/organisers/create-your-campaign) {% endcontent-ref %} # Example campaign setup Using an example of an agency wanting to give out food packs and vouchers to residents, we will show you how to setup a campaign. ### Step 1: What should we call your campaign? *Keep your campaign name under 30 characters.* {% hint style="info" %} Go to to login to the DistributeSG Admin Portal. {% endhint %}
### Step 2: Do I have a list of recipients? *If you select YES, distributors using the mobile app will be able to see if recipients are eligible.*
YesThis means that you will be giving out food packs only to eligible residents.

You will also need to have this list of eligible people before the actual distribution takes place.		/files/PsytwgqIGEHoqtn7k2Id
NoAnyone who comes to the collection point can receive the food pack.

You do not know specifically who will be coming to collect before the actual day of the campaign.		/files/XXTEOa5BB20MdJ9MDOGy
### Step 3: How do I identify a recipient? *This will be how you uniquely identify an individual when he/she comes to collect the item. In addition to choosing NRIC or Address, you may also choose Unique Identifier which can support voucher numbers, ticket numbers and handphone numbers.* {% tabs %} {% tab title="NRIC" %} When a recipient comes to the collection point, they will need to give their **NRIC number** to the staff at the collection point.
{% endtab %} {% tab title="Address" %} When a recipient comes to the collection point, they will need to give their **postal code**, followed by unit number to the staff at the collection point. If you will be going to individual apartments, consider setting up the campaign as a Door-to-Door campaign instead.
{% endtab %} {% tab title="Address (Door-to-Door)" %} If you identify a recipient by his/her address, you are able to set up the campaign as a Door-to-Door campaign. **This campaign type is only applicable if you have a list of eligible households.**\ \ When the staff goes door-to-door to distribute items, they will select the unit-number from the list of eligible households.
{% endtab %} {% tab title="Unique Identifier" %} If you do not want to identify the recipient by NRIC number or Address you may use **any alpha-numeric characters**. Examples include HP number, email addresses, staff number, ticket number, voucher number.
{% endtab %} {% endtabs %} ### Step 4: Where are the locations for your distributions? *Locations are places where your distributions will occur.* {% tabs %} {% tab title="NRIC, Address and Unique Identifier" %} If you selected NRIC, Address or Unique Identifier in your previous step, it likely means that recipients will be coming to a collection point to collect these items. **Hence, the locations you input here will be the various collection points.** For example, the different Community Centres recipients can collect the food pack. [More locations can be uploaded once the campaign is created.](/organisers/setup-your-locations)
{% endtab %} {% tab title="Address (Door-to-Door)" %} If you selected Door-to-Door in your previous step, it means that you will be going to a recipients doorstep to deliver the items. Door-to-door mode is optimised for \~30 units per location. If your location has more than 30 beneficiaries, please split your locations so that the app will not be laggy. For example, if you are distributing items to all units in a HDB block with 12 floors, and there are 10 units per floor, you must create at least 4 locations so that each location will have a maximum of 30 units. **Hence, the locations you input here will be sets of floors per HDB block.** * Blk 1 Floor 2-4 * Blk 1 Floor 5-7 * Blk 1 Floor 8-10 * Blk 1 Floor 11-12 [More locations can be uploaded once the campaign is created.](/organisers/setup-your-locations)
{% endtab %} {% endtabs %} ### Step 5: What items are you distributing? *Use short recognisable names for your items. Items cannot be edited after each campaign is created.* {% tabs %} {% tab title="Single Quantity" %} In this example, we will be giving residents **one food pack and one voucher**. Single quantities of each item. Each item is listed separately and the toggle for **multiple quantities is not selected.**
{% endtab %} {% tab title="Multiple Quantity" %} In this example, we will be giving residents **two food packs and two vouchers**. Multiple quantities of each item. Each item is listed separately and the toggle for **multiple quantities is selected.** ***Note:** If you want to give out only one food pack but two vouchers, you will still need to select the multiple quantity toggle.* [*The quantity of each item that a recipient is allowed to collect will be uploaded as a CSV file one the campaign is created.*](/organisers/setup-your-allocations)
{% endtab %} {% endtabs %} ### Step 6: Confirm to create your campaign *Click to create your campaign, thereafter you will be able to start adding your allocations.*
### Step 7: Upload allocations (i.e. "who is eligible to collect the food pack and vouchers") *Select the right tab below based on what you chose in* [*Step 3: How do I identify a recipient*](#step-3-how-do-i-identify-a-recipient)*.* {% tabs %} {% tab title="NRIC" %} If you had selected **NRIC** in [Step 3: How do I identify a recipient](#step-3-how-do-i-identify-a-recipient), you will need to upload a list of NRIC numbers which are eligible to collect the Food Pack and Voucher.
Download the CSV template and fill up the allocations as shown below.
If multiple quantity was selected in [Step 5: What items are you distributing](#step-5-what-items-are-you-distributing), fill up the quantity that each person is entitled to respectively.
Additional information about the items (metadata) can be added as a new column. For example if we need to ensure that the ID of each voucher is tagged to an individual, we will add a metadata column of Voucher ID. All metadata will show up in the DistributeSG mobile app for distributors.
Upload this file and allocations will be automatically populated.
{% endtab %} {% tab title="Address" %} If you had selected **Address** in [Step 3: How do I identify a recipient](#step-3-how-do-i-identify-a-recipient), you will need to upload a list of Postal code, floor and unit numbers which are eligible to collect the Food Pack and Voucher.
Download the CSV template and fill up the allocations as shown below. {% hint style="warning" %} Note that DistributeSG only accepts block information (numbers and accompanying alphabets) **according to IC address** for HDB and Condo blocks. Block inputs such as 'CondoName 2' and 'CondoName Block 6' will not be accepted by the system.\ \ If there are no floor and unit numbers, please leave these columns blank. {% endhint %}
If multiple quantity was selected in [Step 5: What items are you distributing](#step-5-what-items-are-you-distributing), fill up the quantity that each person is entitled to respectively.
Additional information about the items (metadata) can be added as a new column. For example if we need to ensure that the ID of each voucher is tagged to an individual, we will add a metadata column of Voucher ID. All metadata will show up in the DistributeSG mobile app for distributors.
Upload this file and allocations will be automatically populated.
{% endtab %} {% tab title="Address (Door-to-Door)" %} If you had selected **Door-to-Door** in [Step 3: How do I identify a recipient](#step-3-how-do-i-identify-a-recipient), you will need to upload a list of Postal code, floor and unit numbers which are eligible to collect the Food Pack and Voucher.
Download the CSV template and fill up the allocations as shown below. **Note the different location names based on the recipient's floor number.** These location names were created in [Step 4: Where are the locations for your distributions](#step-4-where-are-the-locations-for-your-distributions). If you need to add more locations, check out this guide on [how to setup your locations](/organisers/setup-your-locations). {% hint style="warning" %} Note that DistributeSG only accepts block information (numbers and accompanying alphabets) **according to IC address** for HDB and Condo blocks. Block inputs such as 'CondoName 2' and 'CondoName Block 6' will not be accepted by the system.\ \ If there are no floor and unit numbers, please leave these columns blank. {% endhint %}
If multiple quantity was selected in [Step 5: What items are you distributing](#step-5-what-items-are-you-distributing), fill up the quantity that each person is entitled to respectively.
Additional information about the items (metadata) can be added as a new column. For example if we need to ensure that the ID of each voucher is tagged to an individual, we will add a metadata column of Voucher ID. All metadata will show up in the DistributeSG mobile app for distributors.
Upload this file and allocations will be automatically populated. {% endtab %} {% tab title="Unique Identifier" %} If you had selected **Unique Identifier** in [Step 3: How do I identify a recipient](#step-3-how-do-i-identify-a-recipient), you will need to upload a list of **unique alpha-numeric characters** which are eligible to collect the Food Pack and Voucher.
Download the CSV template and fill up the allocations as shown below.
If multiple quantity was selected in [Step 5: What items are you distributing](#step-5-what-items-are-you-distributing), fill up the quantity that each person is entitled to respectively.
Additional information about the items (metadata) can be added as a new column. For example if we need to ensure that the ID of each voucher is tagged to an individual, we will add a metadata column of Voucher ID. All metadata will show up in the DistributeSG mobile app for distributors.
Upload this file and allocations will be automatically populated.
{% endtab %} {% endtabs %} ### Step 8: Manage your distributors *Distributors can join a campaign location by using a shared location code or through bulk upload of their mobile numbers by campaign administrators.* {% tabs %} {% tab title="Sharing of Location Code" %} This method is used if campaign organisers **do not know the mobile numbers of distributors before the campaign date**. \ Campaign organisers will need to share the location code which can be found in the Locations tab with distributors.
Distributors will then need to key in this location code in their mobile app to join the campaign.
{% endtab %} {% tab title="Bulk Upload of Mobile No." %} This method is used if campaign organisers **know the mobile numbers of distributors before the campaign date**.\ \ You will need to upload a list of your distributors' mobile numbers.
Download the CSV template and fill up the distributors as shown below. Leave the email column blank. You may add multiple location names by separating them with a comma.
{% endtab %} {% endtabs %} ### Step 9: Make your campaign active *Activate the campaign to enable distributions.*
### Step 10: Start giving out items from the DistributeSG mobile app {% hint style="info" %} Download the DistributeSG mobile app from the [Apple App Store](https://apps.apple.com/sg/app/distributesg/id1546261679) or [Google Play Store](https://play.google.com/store/apps/details?id=sg.gov.distribute). {% endhint %} {% tabs %} {% tab title="NRIC" %} If you had selected **NRIC** in [Step 3: How do I identify a recipient](#step-3-how-do-i-identify-a-recipient), distributors will be able to scan an NRIC barcode or manually key in a recipient's NRIC number.
The app will show if a recipient is eligible.
The distributor may add optional remarks or pictures.
The distributor clicks Distribute and gives the items out.
{% endtab %} {% tab title="Address" %} If you had selected **Address** in [Step 3: How do I identify a recipient](#step-3-how-do-i-identify-a-recipient), distributors will key in a recipient's postal code.
Distributors will have to key in the recipients floor and unit number.
The app will show if a recipient is eligible.
The distributor may add optional remarks or pictures.
The distributor clicks Distribute and gives the item out.
{% endtab %} {% tab title="Address (Door-to-Door)" %} If you had selected **Door-to-Door** in [Step 3: How do I identify a recipient](#step-3-how-do-i-identify-a-recipient), distributors will be able to select from a list of eligible unit numbers.
The app will show if a recipient is eligible.
The distributor may add optional remarks or pictures.
The distributor clicks Distribute and gives the items out.
{% endtab %} {% tab title="Unique Identifier" %} If you had selected **Unique Identifier** in [Step 3: How do I identify a recipient](#step-3-how-do-i-identify-a-recipient), distributors will be able to scan a QR code or barcode which contains the unique identifier.
Alternatively, they may manually type the unique identifier in.
The app will show if a recipient is eligible.
The distributor may add optional remarks or pictures.
The item is distributed out once he/she clicks Distribute.
{% endtab %} {% endtabs %} {% content-ref url="/pages/xzte5FQorSZ85FaWrrjF" %} [Past campaign success](/introduction/past-campaign-success) {% endcontent-ref %} {% content-ref url="/pages/oZ5N78jPdO5rvKFFpK2Z" %} [Create your campaign](/organisers/create-your-campaign) {% endcontent-ref %} # Past campaign success {% hint style="info" %} [**Reach out to us**](https://go.gov.sg/distributesg-new) **if you have specific campaigns in mind!** *For more details about DistributeSG's product metrics, you may visit our* [*OGP Report Card*](https://products.open.gov.sg/distributesg) *to learn more.* {% endhint %} We have successfully supported campaigns of all sizes, from small internal initiatives to large nationwide efforts, distributing a diverse range of items including food rations, tickets, uniforms and more.
## MAS LKY Commemorative Coin Distributions *DistributeSG was used to distribute over 2 million coins to eligible applicants. Saving $500k in system development cost and reducing reconciliation time by >80%* {% tabs %} {% tab title="Background" %} **MAS** was looking for an exchange system to automate the LKY distribution process. *“Banks would reject our request to support the nation-wide collection of coins at all their branches if we asked them to use MS Excel to check and log distributions”*\ \ MAS worked closely with DistributeSG as the first agency partner to set up a distribution campaign, test the system in the staging environment, and progressively roll out DistributeSG to **140+ bank branches (\~1000 tellers)** to facilitate distributions of the LKY Coins. {% endtab %} {% tab title="Impact" %} Over **2 million coins** have been distributed to eligible applicants via DistributeSG. **4.75/5** user satisfaction rate based on 150+ surveys submitted by frontline bank tellers.\ \ MAS has **saved $500K in system development cost** and reduced ***reconciliation***** time by >80%**. Banks no longer use paper forms to log distributions improving efficiency. Customers no longer have to sign to acknowledge receipt of coins leading to streamlined operations. {% endtab %} {% endtabs %} ## SportSG Team Nila Volunteer Distributions *DistributeSG was used to distribute a standard set of premiums to over 300 Team Nila volunteers. Previously this was being done manually through Excel.* {% tabs %} {% tab title="Background" %} **SportSG** was looking for a distribution system to distribute to premiums to their annual 5k active volunteers. Distributions are currently outsourced to an external vendor which helps to track the distributions manually through Excel. {% endtab %} {% tab title="Impact" %} DistributeSG was used to distribute items such as foldable bags, sling bags, keychains, arm sleeves, bucket hats and phone slights to **over 300 Team Nila volunteers** during their town hall.\ \ Overall **4.8/5 satisfaction score** for distributors finding it easy to use and better than their previous method of doing distributions.\ \ SportSG no longer needs to use a manual Excel sheet to track distributions as DistributeSG automatically tracks this and a report can be downloaded at the end of the campaign.\ \ Queue lines during the distribution was also significantly shorter as distributors were able to use the DistributeSG app to quickly identify the items a recipient was eligible to collect. {% endtab %} {% endtabs %} ## Ngee Ann Poly RED Camp Distributions *DistributeSG was used to distribute goodie bags to over 800 students attending. During registration, distributors also used the app to let students know their assigned groups and schools they will be visiting.* {% tabs %} {% tab title="Background" %} **Ngee Ann Poly (NP)** was looking for a distribution system to distribute goodie bags to participants who were attending RED Camp. NP also needed a way to let attendees know the camp groups they were assigned to, and the academic schools they were visiting. Distributions are currently tracked using an Excel sheet. {% endtab %} {% tab title="Impact" %} DistributeSG was used to distribute items such as goodie bags, water bottles and wristbands to **over 800 RED Camp participants**.\ \ Overall **4.8/5 satisfaction score** for distributors finding it easy to use and **4.7/5 satisfaction score** of recommending DistributeSG to other campaign organisers.\ \ NP no longer needs to use a manual Excel sheet to track distributions as DistributeSG automatically tracks this and a report can be downloaded at the end of the campaign.\ \ Distributors are also able to see via the DistributeSG app the groups and schools which participants are assigned to. {% endtab %} {% endtabs %} **Some of our other notable campaigns include:** * KidSTART meals/vouchers/tickets distribution * Toa Payoh West CO monthly care pack distribution * Woodgrove CO monthly ration distribution * ICA staff uniform distribution * Punggol West Edusave Merit Bursary vouchers distribution * Ngee Ann Poly Open House goody bag distribution * Nee Soon Central hot meals distribution {% content-ref url="/pages/PXXotGErIVMQO6xSVPg4" %} [Example campaign setup](/introduction/example-campaign-setup) {% endcontent-ref %} {% content-ref url="/pages/oZ5N78jPdO5rvKFFpK2Z" %} [Create your campaign](/organisers/create-your-campaign) {% endcontent-ref %} # Overview ## Guides for Organisers {% hint style="info" %} **This section is for campaign organisers who will need to login to the admin portal**. If you are here to find out how to use the DistributeSG distributor app, check out the [Guides for Distributors](/distributors/overview) page. {% endhint %} Use these guides to setup a campaign in DistributeSG quickly and easily. {% content-ref url="/pages/vyrUEm8ijMjXkqc1JQKa" %} [Login to admin portal](/organisers/login-to-admin-portal) {% endcontent-ref %} {% content-ref url="/pages/oZ5N78jPdO5rvKFFpK2Z" %} [Create your campaign](/organisers/create-your-campaign) {% endcontent-ref %} {% content-ref url="/pages/0nz80GfbDT80UynV49sR" %} [Setup your locations](/organisers/setup-your-locations) {% endcontent-ref %} {% content-ref url="/pages/pjBAWPS2pRLYH3YfJcPj" %} [Setup your allocations](/organisers/setup-your-allocations) {% endcontent-ref %} {% content-ref url="/pages/d8BQlFid5MeiK9xT2vwc" %} [Setup your distributors](/organisers/setup-your-distributors) {% endcontent-ref %} {% content-ref url="/pages/BXfOpRGwm1cMaHNtEWjX" %} [Activate your campaign and other settings](/organisers/activate-your-campaign-and-other-settings) {% endcontent-ref %} {% content-ref url="/pages/BjxRsE1YII6IlXv5TIW2" %} [Track your campaign progress](/organisers/track-your-campaign-progress) {% endcontent-ref %} # Login to admin portal ## How do I login to the admin portal? DistributeSG Admin can be accessed via . {% hint style="warning" %} If you are creating a test campaign, please log in to our staging portal at [https://admin-staging.distribute.gov.sg](https://admin-staging.distribute.gov.sg/login) instead.\ \ Note that before you are able to join a campaign created on staging, you will need to [enter test mode](https://guide.distribute.gov.sg/distributors/login-to-the-app-and-join-your-campaign#how-do-i-enter-exit-test-mode) on the DistributeSG mobile app. {% endhint %}
Step-by-step guide 1. Enter your gov.sg email to request for a One-Time-Password (OTP) 2. Enter the OTP into the DistributeSG admin portal to login
{% embed url="" fullWidth="false" %} # Create your campaign {% hint style="info" %} If you need help logging into the admin portal, check out [this page](/organisers/login-to-admin-portal). {% endhint %} ## How do I create a campaign? Login to the DistributeSG Admin portal via .
Step-by-step guide 1. Click on create a campaign 2. Enter your campaign name 3. Select if you have a list of recipients 4. Select how you will identify your recipients (NRIC, Registered Address, Door-to-Door, Unique Identifier) 5. Enter the list of locations 6. Enter the items which will be distributed (toggle if multiple quantities are allowed) 7. Confirm and create your campaign
{% embed url="" %} ## Can I enable signatures for my campaign? {% hint style="warning" %} Please ensure that your distributors are trained if you enable signatures. Distributors will **require the recipient to sign on the DistributeSG mobile app** before they can distribute the item. {% endhint %} Yes you can enable signatures at the campaign creation stage. Once enabled, signatures will be required for all distributions and cannot be bypassed. This means that distributors using the mobile app must obtain a signature from the recipient before they can distribute an item. These signatures can be used for audit purposes to confirm that the recipient received the item. {% embed url="" %} # Setup your locations {% hint style="info" %} **Locations** are places where your distributions will occur. They do not need to match real addresses — you can name them according to what works best for your campaign. {% endhint %} ### How do I add locations?
Step-by-step guide 1. Click on the Locations tab 2. Click on Add Location 3. Enter the name of your new location 4. Click submit to confirm
{% embed url="" %} ### How do I bulk upload locations?
Step-by-step guide 1. Click on the Locations tab 2. Click on Bulk Upload Locations 3. Download the CSV template 4. Fill up the template and save as a CSV file (click into the interactive guide to understand what each column means) 5. Upload the completed CSV file 6. Click on Submit to bulk upload the locations
{% embed url="" %} ### How do I edit and delete locations?
Step-by-step guide **Edit Locations** 1. Click on the Locations tab 2. Click on Edit under the Actions column 3. Type in your new location name 4. Click on Save Changes **Delete Locations** 1. Click on the Locations tab 2. Click on Delete under the Actions column 3. Click on Delete to remove the location
{% embed url="" %} # Setup your allocations {% hint style="info" %} **Allocations** refer to the recipients that you are distributing items to. With a list of recipients, you will be able to specify the items each recipient will receive, the locations they will receive these items from, and any additional information relevant to your campaign. {% endhint %} ### How do I bulk upload allocations?
Step-by-step guide 1. Click on the Allocations tab 2. Click on Upload Multiple Allocations 3. Download the CSV template 4. Fill up the template and save as a CSV file (click into the interactive guide to understand what each column means) 5. Upload the completed CSV file 6. Click on submit to upload the new allocations
{% embed url="" %} ### How do I export allocations? Once a campaign is active, you may want to use this feature to obtain information about which allocations have been distributed.
Step-by-step guide 1. Click on the Allocations tab 2. Click on Export All
{% embed url="" %} # Setup your distributors {% hint style="info" %} **Distributors** are people who will be distributing items to recipients on the day of the campaign. They will be using the DistributeSG mobile app or web app to do so. This section describes how you can add Distributors to your campaign before the start of your campaign. Distributors can also manually join your campaign location with the 6-digit Location Code found in the Locations tab. This may be useful if you do not know the handphone numbers of distributors before the day of your campaign. {% endhint %} ### How do I add distributors?
Step-by-step guide 1. Click on the Locations tab 2. Share with your distributors the 6 character location code 3. Ask your distributors to add a new campaign with the locaiton code provided
{% embed url="" %} ### How do I upload multiple distributors?
Step-by-step guide 1. Click on the Distributors tab 2. Click on Upload Multiple Distributors 3. Click to download the CSV template 4. Fill up the template and save as a CSV file (click into the interactive guide to understand what each column means). 5. Upload the completed CSV file 6. Click on Submit to bulk upload distributors
{% embed url="" %} ### How do I remove distributors?
Step-by-step guide 1. Click on the Distributors tab 2. Click on Delete under the Actions column 3. Confirm the deletion
{% embed url="" %} # Activate your campaign and other settings {% hint style="info" %} In the **Settings** tab, campaign organisers are able to: * Activate and Deactivate your campaigns * Manage collaborators * Remove all access to campaign data. {% endhint %} ### How do I make my campaign active?
Step-by-step guide 1. Click on the Settings tab 2. Toggle to make the campaign active
{% embed url="" %} ### How do I add and delete collaborators?
Step-by-step guide 1. Click on the Settings tab 2. Click on Manage Collaborators 3. Enter the gov.sg email address of the collaborator you would like to add 4. Click on Add Collaborator
{% embed url="" %} ### How do I remove all access to campaign data?
Step-by-step guide 1. Click on the Settings tab 2. Click on Remove 3. Read and acknowledge by ticking the three checkboxes 4. Click on Remove Access to confirm
{% embed url="" %} # Track your campaign progress {% hint style="info" %} Once your campaign is live and you have distributed items you will be able to track your campaign progress from the following tabs: * [Distributions](#distributions) - to view all details of your distributions and export the report * [Statistics](#statistics) - to monitor your campaign's progress through bar and pie charts {% endhint %} ## How do I track my distributions?
Step-by-step guide 1. Click on the Distributions tab 2. Click on any row to view more details 3. Click on Export All to export a CSV file of all distributions for audit purposes
{% embed url="" %} ## How do I view campaign statistics?
Step-by-step guide 1. Click on the Statistics tab 2. View each section of the statistics page
{% embed url="" %} # APIs for integration {% hint style="info" %} **Contact us at** [**feedback@distribute.gov.sg**](mailto:feedback@distribute.gov.sg) **if you would like to have access to our APIs.** {% endhint %} ## Does DistributeSG offer any APIs which I can use to integrate with my current workflows? Yes, DistributeSG does have support for APIs which enables use-cases such as: * automatic distribution of items via an external vending machine * automatic workflows with other OGP products such as [Plumber](https://plumber.gov.sg/) Please [reach out to the team](mailto:feedback@distribute.gov.sg) if you would like to know more about our APIs. # Overview ## Guides for Distributors {% hint style="info" %} **This section is for distributors who will be using the mobile app.** If you are here to find out how to create a new DistributeSG campaign, check out the [Guide for Organisers](/organisers/overview) page. {% endhint %} Use these guides if you are distributing items at a campaign. {% content-ref url="/pages/Xih6C53bw3sFhjAeL4KC" %} [Download the app](/distributors/download-the-app) {% endcontent-ref %} {% content-ref url="/pages/S0GXzRfpji9ZjCQtMxJi" %} [Login to the app and join your campaign](/distributors/login-to-the-app-and-join-your-campaign) {% endcontent-ref %} {% content-ref url="/pages/wHgOt26LiCODDkea9l8F" %} [Join a different campaign](/distributors/join-a-different-campaign) {% endcontent-ref %} {% content-ref url="/pages/oYcN5btvZfv3xVYg9byy" %} [Change your location](/distributors/change-your-location) {% endcontent-ref %} {% content-ref url="/pages/9FiLIdcK8hwLLNIZDe1g" %} [How to distribute an item](/distributors/how-to-distribute-an-item) {% endcontent-ref %} {% content-ref url="/pages/GZzgdTKgiPAy6vI8rGB3" %} [Broken mention](broken://pages/GZzgdTKgiPAy6vI8rGB3) {% endcontent-ref %} # Download the app DistributeSG is available on both iOS and Andriod devices. {% hint style="danger" %} **Please do not download DistributeSG from unofficial links.** Only download the app from the Apple App Store or Google Play Store. {% endhint %}
Download from Apple App Store

For Apple devices (e.g. iPhone)


Download Now ->		https://apps.apple.com/sg/app/distributesg/id1546261679
Download from Google Play Store

For Andriod devices (e.g. Samsung)

Download Now ->

https://play.google.com/store/apps/details?id=sg.gov.distribute
# Login to the app and join your campaign {% hint style="warning" %} Note that if you are trying to join a test campaign created on the DistributeSG staging portal, you will first need to [enter test mode](#how-do-i-enter-exit-test-mode). {% endhint %} ## How do I login to the mobile app? As a distributor, you will need to use the mobile app to perform distributions.
Step-by-step guide 1. Enter your mobile number to receive a One-Time-Passcode (OTP) 2. Enter your OTP received via SMS 3. Enter your name 4. Enter the location code of the campaign your are joining (ask your campaign organisors for this code)
{% embed url="" %} ## How do I enter/exit test mode? If you are a campaign admin trying to join a test campaign created on the DistributeSG staging portal, you will first need to enter test mode.
Step-by-step guide 1. Enter 77777777 at the "Enter your mobile number" page. A toast will appear at the top of the screen saying "Test mode activated". 2. Enter your mobile number to receive a One-Time-Passcode (OTP) and proceed with the normal login process. If you would like to exit test mode, simply log our of the app and enter 77777777 at the same "Enter your mobile number" page. A toast will appear at the top of the screen saying "Test mode deactivated".
{% embed url="" %} # How to distribute an item {% hint style="info" %} Depending on how you your campaign identifies recipients you will be shown either of the four distribution screens: * **NRIC** - you will be able to scan or key in the recipient's NRIC number.
* **Registered Address** - you will be able to key in the recipient's postal code followed by their unit number.
* **Door-to-Door** - you will be shown a list of addresses which are eligible for the distribution. Alternatively, you may also manually key in a postal code followed by their unit number
* **Unique Identifier** - you will be able to key in the unique identifier or scan a barcode/QR code. {% endhint %} ## How do I distribute items in a campaign?
Step-by-step guide (NRIC) 1. Scan the recipient's NRIC using the barcode scanner. Alternatively, key in the recipient's details manually 2. Click on Search 3. Check to see if the recipient is eligible 4. Select the correct quantity of items to be distributed 5. Click to add remarks 6. Type in the text remarks and attach up to 3 photos 7. Click on Save 8. Click Distribute to confirm the distribution
Step-by-step guide (Registered Address) 1. Key in the recipient's postal code 2. Select the address from the drop down 3. Enter the recipient's floor and unit number (select the checkbox only if the address does not have a floor and unit) 4. Click on Search 5. Check to see if the recipient is eligible 6. Select the correct quantity of items to be distributed 7. Click to add remarks 8. Type in the text remarks and attach up to 3 photos 9. Click on Save 10. Click Distribute to confirm the distribution
Step-by-step guide (Door-to-door) 1. Select the recipient from the list shown on the screen. Recipients are grouped by their block numbers. Alternatively, you may also manually key in their postal code and unit number. 2. Check to see if the recipient is eligible 3. Select the correct quantity of items to be distributed 4. Click to add remarks 5. Type in the text remarks and attach up to 3 photos 6. Click on Save 7. Click Distribute to confirm the distribution
Step-by-step guide (Unique Identifier) 1. Key in the unique identifier. Alternatively, you may use the scan feature if it is a barcode or QR code 2. Click on Search 3. Check to see if the recipient is eligible 4. Select the correct quantity of items to be distributed 5. Click to add remarks 6. Type in the text remarks and attach up to 3 photos 7. Click on Save 8. Click Distribute to confirm the distribution
{% tabs %} {% tab title="NRIC" %} {% embed url="" %} {% endtab %} {% tab title="Registered Address" %} {% embed url="" %} {% endtab %} {% tab title="Door-to-Door" %} {% embed url="" %} {% endtab %} {% tab title="Unique Identifier" %} {% embed url="" %} {% endtab %} {% endtabs %} ## How do I undo an accidental distribution?
Step-by-step guide 1. On the Success screen, click on the red bin icon on the right 2. Click on Delete distribution 3. Click Yes to confirm the deletion
{% embed url="" %} ## How do I allow an appeal distribution? Distributions can still be performed if a recipient is shown as being not eligible in the system. This is know as appeal. **Please check with your campaign organiser on the requirements for appeal distributions.**
Step-by-step guide 1. Scan or input the recipient's identifier (NRIC, Postal Code or Unique String) 2. The app will highlight that the recipient is not eligible 3. Check with your campaign organisers on the requirements for appeal distributions 4. Select the correct quantity of items to be distributed 5. Click to add remarks 6. Type in the text remarks and attach up to 3 photos 7. Click on Save 8. Swipe on the Distribute Anyway slider to confirm the distribution
{% embed url="" %} # Change your location {% hint style="info" %} You will first need to be part of the campaign, before you can switch location. Check out [this page](/distributors/join-a-different-campaign) if you need help in joining a campaign. {% endhint %} ## How do I join a location?
Step-by-step guide 1. Click on the Location dropdown 2. Click on Add Location 3. Enter the 6 character location code provided to you by your campaign organiser 4. Click on Add Location 5. Select the newly added location 6. Click on Close at top right
{% embed url="" %} # Join a different campaign {% hint style="info" %} If you need help in logging into the app, check out [this page](/distributors/login-to-the-app-and-join-your-campaign). {% endhint %} ## How do I join a different campaign?
Step-by-step guide 1. Click on the menu icon on the top left 2. Click on Settings 3. Click on Switch Campaign 4. Click on Add Campaign 5. Enter the 6 character campaign location code provided by the campaign organiser 6. Click on Add Campaign 7. Ensure your newly added campaign is selected 8. Click to switch to your newly added campaign 9. Select the Location 10. Click on the -> arrow on the bottom right to confirm 11. Click on Start Distributing
{% embed url="" %} # FAQs ## General
What is DistributeSG? DistributeSG is a solution used by Singapore Government agencies to track the distribution of goods. It comprises of: * **Web-based Admin Portal** for organisers to create their campaigns, view live statistics and download distributions reports. * **iOS/Android mobile app** for distributors to verify eligibility of the recipient collecting the item, give out, and record the distribution. Recipients can be identified by NRIC numbers, address or any alpha numeric unique identifier (such as HP number, email, staff pass number, ticket number, etc.)
Who uses DistributeSG? Currently, DistributeSG has be used to enable over 140 campaigns. It was also used by the the Monetary Authority of Singapore and People’s Association in partnership with the Ministry of Health for the distribution of commemorative coins and masks respectively.
How does DistributeSG work? * Campaign organisers log into the Admin Portal with their gov.sg email addresses. * Campaign organisers set up the items they will be giving out, and upload a list of eligible recipients. * Campaign organisers can also pre-register a list of app users (also known as "distributors"). Alternatively organisers will need to share the location code of their campaign with distributors for them to manually join the campaign. * Distributors will download the mobile app and users simply log in using their mobile number. * Distributors can scan or type the NRIC to search whether a recipient has redeemed their allocated item. If recipients are identified by address, they can enter a postal code or select from a list of eligible recipients (depending on how the campaign organiser has setup the campaign). * Distributors can key in remarks or add photos if required, thereafter click on "Distribute" to give out the item. * While the campaign is ongoing, campaign organisers can search for specific distributions and even view statistics of the campaign. They are also able download the distribution report of a campaign for audit and reporting purposes. Check out the [example campaign setup](https://guide.distribute.gov.sg/introduction/example-campaign-setup) for a full overview.
Why is my personal data being used to track distribution? Isn’t that not allowed under the Personal Data Protection Act (PDPA)? While under the PDPA, personal data can only be collected with the user’s consent, PDPA regulations do not apply to the Singapore Government as the use of NRIC is still needed for the delivery of public services by the Singapore Government. For example, in social assistance programmes, NRIC and addresses are needed to track and ensure that every recipient is able to receive their eligible share of such assistance.
## For Organisers
Which identifier should I select for my campaign? Identifiers are a way of uniquely identifying a recipient. In DistributeSG, there are three different identifiers which can be selected.\ \ **NRIC** - Recipients will be identified by their NRIC/FIN. When a recipient comes to the collection point, they will need to give their **NRIC number** to the staff at the collection point. **Registered Address** - Recipients will be identified by their registered address. When a recipient comes to the collection point, they will need to give their postal code, followed by unit number to the staff at the collection point. **Unique Identifier** - Recipients will be identified by the unique data that you provide. If you do not want to identify the recipient by NRIC number or Address you may use any alpha-numeric characters. Examples include HP number, email addresses, staff number, ticket number, voucher number.\ \ For an overview on how each setup would differ, check out the section on [Example campaign setup](/introduction/example-campaign-setup).
How does Unique Identifier work? Unique Identifier is any alpha-numeric characters which you will use to uniquely identify a recipient. Examples include HP number, email addresses, staff number, ticket number and voucher number.\ \ When a recipient comes to the distribution point, he/she will have to share this unique identifier with the staff to verify eligibility.
How can I add more information to the distribution screen such as a recipient's name? You may add a recipient's name by creating an additional column in the CSV template. For example in the screenshot below, a name column has been added. We recommend a maximum of 3 such columns.\ \ The recipient's name will now also be visible from the DistributeSG app during distributions.\ ![](/files/ulpQY2Y1H3BvrFeAsyY6)
## For Distributors
Where should I download the DistributeSG mobile app? You can download the latest version of the DistributeSG mobile app from [Apple App store ](https://apps.apple.com/sg/app/distributesg/id1546261679)or [Google Play store](https://play.google.com/store/apps/details?id=sg.gov.distribute). Please do not download from any other third party store as these are unofficial versions. Please check with the campaign organizer to ensure that you have downloaded the latest app version.
How do I gain access to the DistributeSG mobile or web app to update distributions? The campaign organiser will have to whitelist your mobile number before hand. Alternatively, the organiser will share with you a six character location code for you to join the campaign. Then, simply log in on your mobile app using your mobile number and One Time Password (OTP) sent to your mobile number.
I get stuck at the “Join Campaign” page. How can I start using the app? How do I proceed? Please get the location code from any of your colleagues who have already joined a location point successfully. Input the 6 character location code and click Add Location to start using the app.
I have ad hoc volunteers or staff that I need to add urgently to help with distribution. How do I add them? Please get them to download the app from the app store and login with their mobile number and OTP. After they have logged in, provide them with the location code of the distribution point that they are needed at. Ask them to input the 6 character location code and click Add Location to start using the app to facilitate distributions.
What can the pre-registered app users access? What can ad hoc app users access? Both pre-registered app users and ad-hoc app users are able to access the same information on the DistributeSG mobile app.
Right now the location shown in the app is different from the one that I am at. How do I change location? Please follow the following steps: 1. At the home page, click on the down arrow (v) next to the location that you are currently assigned to. 2. Alternatively, click on the menu button on the top left hand corner that looks like 3 lines and click on ‘Locations’. 3. You will then see all the locations that you have been added to. Click on the location that you want to switch to and save changes by clicking on the arrow at the bottom (→) 4. If you need to add a new location, click on ‘Add another location’ and insert the 6 character location code to join a new location. You can get the location code from any colleague who is already logged in at the location point that you want to distribute from. You can skip this step if all you want to do is to switch location points.\ \ You may also check out [this guide](/distributors/change-your-location) on how to do so.
I am unable to scan the NRIC barcode and it shows me a dark grey screen. Can you help? Please make sure that you allow DistributeSG to access the phone camera. If you’re using an iPhone, go to Settings → scroll down and search for “DistributeSG” → Click on DistributeSG → Allow DistributeSG to Access Camera → Turn on If you’re using a Samsung phone, go to Settings → Apps → Search “DistributeSG” → App info → Under app settings, click on “Permissions Camera” → Enable For all other phones, please check settings and go to DistributeSG app settings, and ensure that the camera is enabled.
# Contact us {% hint style="info" %} **If you still need help, please feel free to contact us at** [**feedback@distribute.gov.sg**](mailto:feedback@distribute.gov.sg)**.** **Do also** [**reach out to us**](https://go.gov.sg/distributesg-new) **if you have specific campaigns in mind and are unsure if DistributeSG could support that campaign flow.** {% endhint %} # Fix for iOS DistributeSG app keyboard freeze {% hint style="warning" %} Always ensure that you are on the latest version of the DistributeSG app. If the issue persists, please let us know at . {% endhint %} ## Overview This bug is likely due to text size being too large on iOS. To fix this, go into `Settings>Accessibility>Display & Text Size>Larger Text>Larger Accessibility Sizes` to turn it off and move the slider to a smaller value. *** ## Step-by-step guide ### Step 1 #### Open the Settings app on your phone and click on Accessibility
### Step 2 #### Click on Display & Text Size
### Step 3 #### Click on Larger Text
### Step 4 #### Ensure that Larger Accessibility Sizes are disabled and the slider at the bottom is at a smaller text size
Always ensure that you are on the latest version of the DistributeSG app. If the issue persists, please let us know at [feedback@distribute.gov.sg](mailto:feedback@distribute.gov.sg).